Frequently Asked Questions


Can I use Moje srdce for free?

Yes, you can use the service for free, but the features will be limited. Any features requiring a doctor's interaction are only available to paying users. However, for free, you can save yourself your diseases, procedures performed, medications taken by you, enter your ailments and view explanatory information written by your doctor about all these items. You can also save your medical reports, enter your blood pressure, heart rate and cholesterol levels. You can clearly export and print all your data.

What are the benefits of the paid version of Moje srdce?

The main benefit is access to a doctor who specializes in cardiology. You can ask questions via messages in the app. You can speak with the doctor either by phone or via video call. The doctor regularly reviews the symptoms you’ve reported. You can view all the doctor’s recommendations in a clear, organized manner. When you submit a new medical report, the doctor updates your information in the app—you don’t have to worry about a thing.


Is the " Moje srdce " app a Moje srdce device?

No, the " Moje srdce " app Moje srdce a medical device. The app merely facilitates contact between a healthcare provider specializing in cardiology and the user. Without the involvement of a healthcare provider, it only displays general explanatory and educational information.

Is it possible to order an e-prescription using the app?

Unfortunately, this feature is not yet available. We plan to introduce it sometime in 2027—simply check the boxes next to the medications in your treatment plan for which you’d like an e-prescription, and submit the request to your doctor. This feature will be available only in the paid version of the app because it requires a doctor’s involvement.

How is my personal data protected?

Your data is protected against unauthorized access by two-factor authentication when you enter the application. In addition, the app automatically logs out when idle, so if you share a web browser with multiple people, your data should not be viewable in Moje srdce . The data is stored in a repository in Germany and is backed up regularly in 2 different physical locations.

I am a doctor and would like to collaborate. What conditions must I meet and how does the process of starting collaboration work?

Collaboration is only possible with physicians licensed to provide healthcare services in the field of cardiology. If you wish to collaborate, you must create an account in the system by clicking the “Create a Physician Account” link. In the following steps, enter your email address and password and verify your mobile phone number. Next, enter the ID number and name of the healthcare provider in the field of cardiology where you are listed as a medical representative. Then, download the contract with the Moje srdce platform, sign it electronically using the token you use for e-prescriptions, upload the file back to the system, and submit your application. We will review your application on a case-by-case basis, and if you meet all the criteria, your physician account will be activated.